PAYMENT TYPES
SHOES-N-SANDALS.COM accepts Visa (except Visa Electron), Mastercard, Switch and Solo VIA PAYPAL ONLY.

WHEN WILL WE TAKE YOUR PAYMENT
We will only debit your card when we dispatch your shoes to you.

DELIVERY ADDRESS
SHOES-N-SANDALS.COM can now dispatch items to addresses other than the billing address of the cardholder.

We operate an address verification system for your security.

CONFIRMATION OF ORDER
Once your order has been received by us, you will receive a confirmation e-mail.

SALE / CLEARANCE
Due to the deep discount of the sale and clearance product we are now unable to ship sale or clearance product outside of the UK. This will automatically be removed from your shopping basket at the checkout. Office apologises for any inconvenience.

STOCK AVAILABILITY
The confirmation e-mail you receive is a confirmation that we have received your order and not a guarantee of stock availability. If we are unable to fulfill your order, we will cancel and/or refund any unavailable items and we will do our best to let you know as soon as possible.

HEEL HEIGHTS
Heel heights given are an approximate measurement taken from the inside of the heel and are a guide only.

SIZES
All sizes are shown in UK sizes, unless otherwise stated.

DELIVERY TIMES
We aim to dispatch your order in 5-7 working days.

UK: Please allow up to 7 working days from confirmation of order for delivery.
Western Europe: Please allow up to 14 working days from confirmation of order for delivery.
Rest of the world: Please allow up to 20 working days from confirmation of order for delivery.

DELIVERY CHARGES (Per Order)
UK: £8.95
Western Europe: £19.95
Rest of the world / Channel Islands: £25.00

Any taxes or duty fees incurred to ship abroad are the responsibility of the customer and these costs cannot be reclaimed from Office.

HOW ARE YOUR ITEMS DELIVERED
UK: Your items are sent by UPS. On receipt of the goods a signature will be required. Unfortunately we are unable to offer next day delivery.
International: Your items are sent either by Royal Mail International Signed For or UPS. On receipt of the goods a signature will be required.

STUDENT DISCOUNTS
Unfortunately SHOES-N-SANDALS.COM Mail Order does not run a student discount offer.

EXCHANGES AND REFUNDS
Should you wish to exchange or return any items you may have purchased from our website. Please return your item(s) unworn and in an unmarked condition within 28 days, enclosing a copy of your invoice to:

SHOES-N-SANDALS.COM
15 TWO MILE ASH,
MILTON KEYNES,
MK8 8PB
UNITED KINGDOM
CALL US on 0870 432 5361
FAX US on 0870 432 0571

Please send the shoes via a guaranteed delivery service, such as Royal Mail Special Delivery, as we cannot be held liable for any goods lost in transit to us.

Please state whether an exchange or refund is required. Once your goods are accepted back into stock you will be issued with an exchange or refund. We regret postage and packaging cannot be refunded. We can only refund the card originally used for payment.

Alternatively, you can take the shoes with your invoice or delivery note into any Office store, where they will be happy to return the goods to us on your behalf, free of charge.

Please note that we are unable to accept the return of goods in person to our office address.

VALIDATION CHECKS
All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, Office will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the www.SHOES-N-SANDALS.COM website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.

GENERAL
SHOES-N-SANDALS.COM reserves the right to refuse any order.

HEAD OFFICE
SHOES-N-SANDALS.COM
15 TWO MILE ASH,
MILTON KEYNES,
MK8 8PB
UNITED KINGDOM
CALL US on 0870 432 5361
FAX US on 0870 432 0571